Today’s lesson is to focus on the person in front of you. I went for a doctor (nurse practitioner) appointment this morning and on the way out, the check out clerk told me that I was scheduled to be back for an appointment in three weeks. However, I knew the NP had said three months, not three weeks. When I let the clerk know, she said, after looking at her screen, that the NP had said three weeks.
I was transferred to a receptionist, who also wasn’t listening to me at first, and did get the three week appointment canceled. Before I hung up, I let her know politely that they should focus on the person in front of them and that it’s not a patient’s fault if they are shorthanded.
I have a feeling that before the day and week is done — if only because of self-confirmation bias, it will be a lesson that I need to learn too. I’ll keep you apprised as the week progresses.